What to do in an accident

Practical tips for the roadside – What to do in an accident

Audi Roadside Assistance
Telephone: 0800 699 999
(Open 24 hours)

Do you know what to do in an accident? If your car is involved in accident, keep the following ten-point plan in mind to ensure you stay safe, keep calm and accurately record key details of the incident.

  • Stop. Under the Road Traffic Act 1989 you must stop (long enough to exchange addresses) if any person or animal has been injured or if any property, road signs and/or street ‘furniture’ (including other vehicles), are damaged.
  • Stay calm. Do not admit liability – if you do, your insurance company may refuse your claim. Try to avoid conversation about possible causes of the accident.
  • Warn other motorists. Avoid the risk of further accidents or injury by warning other road users of the hazards.
  • If there are any injuries, do not move the injured party. Administer any first aid you can safely give (but only if a certified first aider) and summon help.
  • Record driver, any occupants and vehicle details. Make a note of any other drivers involved, together with their vehicle details and description.
  • Be prepared to provide your name and address (and that of the vehicle owner if different) and vehicle registration number to anyone having reasonable grounds for requiring the information.
  • Report accident. If you don't, it must be reported to the police within 24 hours, and your certificate of insurance produced with driving licence at the nearest police station.
  • Exchange insurance details within seven days or contact the police if you don't receive it.
  • Record driver, any occupants and vehicle details, date, time and location of accident, traffic and weather conditions.
  • Take the names and details of any witnesses who saw the accident and where they were.
  • If there are any allegations of an offence, this must be reported to the police.

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