Do you have a passion for Audi product? Are you committed to excellent customer service?
We are looking for a polite, enthused and welcoming Qualified Service Advisor to join our service team supporting out service departments across our Spire Automotive group based at Hatfield Audi.
About the Role
The successful candidate for our Qualified Service Advisor vacancy will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Qualified Service Advisor position involves:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- To achieve service volumes and profit objectives through motivating and developing the Service & Parts teams to be fully competent in their job roles.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
Who we're looking for
We expect you to demonstrate some skills that will prove very beneficial in the position, including:
- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving licence.
You must be eligible to work in the UK and have a full, valid UK Driving Licence. Please note, only suitable applicants will be contacted. Incomplete CVs will not be considered. Previous Applicants or Agencies need not apply.
Upgrade your career at Spire Automotive
Please apply with covering letter and current CV. Apply online here »