Fantastic opportunity for a Service Advisor to join our Spire Borehamwood BMW and MINI team.
Due to our continuing success we're expanding our team. Currently we're looking for talented Service Advisors.
As a Service Advisor, your key responsibilities involve providing our customers with a first class customer service and taking care of all their servicing and repair needs. Working closely with the workshop to ensure all work is completed on time and to schedule.
- Interpreting customer concerns and comments and liaising with technicians
- Liaison with customers about any additional work required
- Greeting customers and scheduling services
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
- A professional manner
- Good communication skills
- Good organisational skills
- The ability to gather technical information and relay it in a way that customers will understand