Fantastic opportunity for a Service Manager to join our BMW & MINI team.

Due to our continuing success we're expanding our team. Currently we're looking for a talented Service Manager.

As a Service Manager, your key responsibilities involve being a leader to an already outstanding team, monitoring financial performance and maintaining a high level of customer care in a busy environment.

The Role:

People Management –

  • Highly effective people manager, able to build excellent working relationships and achieve high levels of performance
  • Can build loyalty within the team, resolve complex problems, manage and maintain long term relationships

  • Has a good understanding of people management principles, can recruit independently, can carry out training needs analysis, and implement appropriate training programmes


Aftersales Management

  • Has extensive experience of aftersales management & can achieve significantly above average results


Technical Knowledge

  • Highly competent with an understanding of warranty and goodwill parameters. Required level of technical competence gained through experience

  • Either in a similar role or previously as a technician / workshop controller

Customer Care Management

  • Able to build and maintain a high level of customer care, through training, communication and demonstration of the customer care principles



Financial / Commercial

  • As a strong focus on the financial and commercial issues, and has specific experience of improving financial performance


Leadership

  • Able to lead a department, promote inter-departmental co-operation and to generate enthusiasm and commitment, demonstrates the ability to confront issues and make appropriate decisions

Personal Requirements:

  • Experience of managing a team of 20+ people
  • Supervisory / Management experience
  • Experience of managing a departmental budget
  • Currently working as a service or aftersales manager within a professional franchise (8+ technicians)

Take your career up a gear at Spire Automotive, apply today

To find out more about this Service Manager role or to apply, simply send us a Service Manager enquiry